{"id":2713,"date":"2026-09-16T09:18:24","date_gmt":"2026-09-16T09:18:24","guid":{"rendered":"https:\/\/licenora.com\/?page_id=2713"},"modified":"2026-09-16T09:29:19","modified_gmt":"2026-09-16T09:29:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/licenora.com\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2713\" class=\"elementor elementor-2713\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f9eff7d wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"f9eff7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5543665 wd-el-breadcrumbs text-left elementor-widget elementor-widget-wd_element_breadcrumbs\" data-id=\"5543665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_element_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/licenora.com\/fr\/\">Accueil<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4b50063 e-flex e-con-boxed e-con e-parent\" data-id=\"4b50063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3a94543 e-con-full e-flex e-con e-child\" data-id=\"3a94543\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c7658f2 e-con-full e-flex e-con e-child\" data-id=\"c7658f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0265b70 elementor-widget elementor-widget-heading\" data-id=\"0265b70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c40bc8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4c40bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCes r\u00e9ponses pourraient vous \u00eatre utiles.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2430eaf elementor-widget elementor-widget-wd_accordion\" data-id=\"2430eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment obtenir ma cl\u00e9 de produit\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Apr\u00e8s avoir r\u00e9gl\u00e9 votre commande, vous recevrez dans quelques minutes un e-mail contenant\u00a0:<br \/>1) votre cl\u00e9 d'activation de produit<br \/>2) un lien de t\u00e9l\u00e9chargement du logiciel depuis le site web officiel du fournisseur<br \/>3) Manuels d'installation et d'activation faciles \u00e0 suivre<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je obtenir de l'aide pour l'installation\/l'activation\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"2\"><div><p>Pour toute assistance technique dont vous pourriez avoir besoin, notre service d'assistance d\u00e9di\u00e9 est \u00e0 votre disposition, sans frais suppl\u00e9mentaires et inclus dans votre achat. Veuillez consulter la section \u00ab\u00a0Service d'assistance\u00a0\u00bb.\u00a0<a class=\"prime_link\" href=\"https:\/\/www.primelicense.com\/en-gb\/contact-us\">Section d\u00e9di\u00e9e au service client ici<\/a>.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQue se passe-t-il si ma cl\u00e9 ne fonctionne pas\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"3\"><div><p>En cas de probl\u00e8me avec la cl\u00e9 ou le processus d'activation, n'h\u00e9sitez pas \u00e0 nous contacter.\u00a0<a href=\"https:\/\/www.primelicense.com\/gb\/contact-us\">ici<\/a>.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je retourner ou \u00e9changer la cl\u00e9 de licence\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"3\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"4\"><div><p>En cas de probl\u00e8me avec la cl\u00e9 ou le processus d'activation, nous \u00e9valuerons rapidement la situation et, le cas \u00e9ch\u00e9ant, faciliterons les retours avec un nouveau produit num\u00e9rique. Toutefois, nous vous conseillons vivement de nous contacter.\u00a0<a class=\"prime_link\" href=\"https:\/\/www.primelicense.com\/en-gb\/contact-us\">Notre service d'assistance client\u00e8le d\u00e9di\u00e9 est ici<\/a> pour obtenir de l'aide.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tO\u00f9 puis-je trouver les sp\u00e9cifications et les exigences du logiciel\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"3\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"5\"><div><p>Toutes les sp\u00e9cifications et exigences sont indiqu\u00e9es au bas de chaque page produit, \u00e0 c\u00f4t\u00e9 de la description, ou vous pouvez les consulter sur le site officiel du vendeur.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tVotre logiciel est-il authentique\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"3\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"6\"><div><p>En tant que partenaire Microsoft agr\u00e9\u00e9, nous garantissons l'authenticit\u00e9 et la conformit\u00e9 l\u00e9gale de nos licences logicielles. PrimeLicense vous assure l'obtention de produits authentiques directement aupr\u00e8s de Microsoft. Pour plus de d\u00e9tails concernant\u00a0<a class=\"prime_link\" href=\"https:\/\/www.primelicense.com\/en-gb\/content\/authentic-software-18\">Pour conna\u00eetre l'origine et la nature de nos licences, veuillez consulter ce lien.<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tLes licences logicielles sont-elles valables dans tous les pays\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"3\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"6\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"7\"><div><p>La plupart de nos licences logicielles sont disponibles soit \u00e0 l'\u00e9chelle mondiale, soit limit\u00e9es \u00e0 l'Europe.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je commander une copie physique (DVD\/CD) du logiciel que j'ai achet\u00e9\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"3\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"6\"><div class=\"elementor-accordion-item\"><div class=\"elementor-accordion-content\" data-section=\"7\"><p>Nous tenons \u00e0 notre plan\u00e8te !<\/p><p>Nous ne proposons que des licences logicielles num\u00e9riques pour des raisons \u00e9cologiques\u00a0: en vendant des licences num\u00e9riques au lieu de copies physiques, nous visons \u00e0 r\u00e9duire l\u2019impact environnemental li\u00e9 \u00e0 la fabrication, \u00e0 l\u2019emballage et \u00e0 l\u2019exp\u00e9dition des disques physiques.<\/p><p>Cette d\u00e9marche s'inscrit dans notre engagement en faveur du d\u00e9veloppement durable et de la r\u00e9duction des d\u00e9chets. Nous vous remercions de votre compr\u00e9hension. Pour toute question ou assistance concernant le logiciel, n'h\u00e9sitez pas \u00e0 nous contacter.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home\/Page FAQs These answers might help. How do I get my product key? After you paid for your order, in<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2713","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/pages\/2713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/comments?post=2713"}],"version-history":[{"count":4,"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/pages\/2713\/revisions"}],"predecessor-version":[{"id":2717,"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/pages\/2713\/revisions\/2717"}],"wp:attachment":[{"href":"https:\/\/licenora.com\/fr\/wp-json\/wp\/v2\/media?parent=2713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}